Warranty
We stand behind the quality of the products we sell. If something is wrong — we will help resolve it.
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14 days
Standard warranty period for products
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Claim review
We assess every claim individually
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Replacement
We replace products with manufacturing defects
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Refund
If replacement is not possible — we refund
What the warranty does not cover
- ✕Mechanical damage caused by the buyer
- ✕Improper use or storage
- ✕Natural wear and tear
- ✕Unauthorized repair or modification
Frequently asked questions
What is the warranty period?+
The standard warranty period is 14 days from receipt, unless stated otherwise in the product description.
What does the warranty cover?+
The warranty covers manufacturing defects and mismatches with the product description. It does not cover damage from improper use.
How do I file a warranty claim?+
Write to us on Telegram @dobrobuts or by email site@dobrobuts.com with your order number and photos of the issue.
What if the product arrives damaged?+
Photograph the damage and contact us within 2 days of receipt — we will replace the item or issue a refund.