Returns & Exchanges
We want you to be satisfied with your purchase. If something went wrong — we will resolve it quickly.
Terms at a glance
14 days
Return period without explanation
Easy process
Write to us and we will handle everything
Refund
We will refund to your card within 3–5 days
Exchange
We will replace with another size or model
How to process a return
Write to us in Telegram @dobrobuts or by email site@dobrobuts.com
Provide your order number and reason for return
We will confirm the return within 1 business day
Send the product via Nova Poshta in original packaging to: 51938, Dnipropetrovsk region, Kamianske, Yuvileiny Ave, 29, apt. 57 (recipient: FOP Sokolianska Nataliia Oleksiivna)
After receiving and checking — we will refund to your card
Return conditions
- ✓Product was not used
- ✓Original packaging preserved
- ✓Receipt or order number available
- ✓No more than 14 days since receipt
Frequently asked questions
Within what period can I return an item?+
You can return the product within 14 calendar days from receipt if it did not suit you.
How do I process a return?+
Write to us on Telegram or by email, provide your order number and reason for return. We will send instructions.
Who pays for return shipping?+
If the product is damaged or does not match the description — we pay. In other cases — the buyer.
When will I get my money back?+
After receiving the product we check it and refund within 3–5 business days to your card.