Frequently Asked Questions
Didn't find your answer? Write to us on Telegram @dobrobuts or email site@dobrobuts.com.
Orders & payment
How do I place an order?+
Add products to your cart, click "Checkout" and fill in your contact details and delivery address.
What payment methods are available?+
Online card payment or cash on delivery at a Nova Poshta branch.
Can I change my order after placing it?+
Yes, write to us as soon as possible on Telegram @dobrobuts or email site@dobrobuts.com — as long as it has not shipped, we can adjust it.
Delivery
Which carriers do you use?+
Nova Poshta and Ukrposhta — choose at checkout.
How long does delivery take?+
Usually 1–3 days across Ukraine depending on the city and carrier.
How much does delivery cost?+
Delivery is paid separately at the carrier's rate upon receipt.
Returns & warranty
Can I return a product?+
Yes, within 14 days of receipt. See the "Returns & Exchanges" page for details.
Is there a warranty on products?+
Yes, a standard 14-day warranty against manufacturing defects. See the "Warranty" page for details.